Hotel Shipping
Shipping/Receiving/Storage
Special arrangements must be made for receiving any equipment, goods, displays or other materials, which will be sent, delivered or brought into the Hotel. Failure to do so this may result in deliveries being refused or materials being unavailable when required. The Hotel’s receiving entrance is open from 8:00 a.m. to 5:00 p.m., Monday through Friday. Any materials being sent to the Hotel must be marked as follows:
- Hold for arrival – ATTN: (Guest’s Name, Bricks by the Bay)
- Complete Return Address
- Hyatt Manager’s Name
- Number of Boxes (Example: Box 1 of 2 and Box 2 of 2)
- Address Package to Hotel as follows:
Hyatt Regency Santa Clara
5101 Great America Parkway
Santa Clara, CA 95054
Packages received will be charged to each registered hotel guest. The hotel cannot accept packages for non-registered guests. Rates are:
- Under 5 pounds – $5.00 per box
- 5 – 45 pounds – $20.00 per box
- 46 – 99 pounds – $40.00 per box
- 100 pounds or more – Negotiable
- Pallets will not be accepted without prior approval – contact hotel Catering Manager for details.
If you need packages shipped out at the conclusion of your meeting, please advise your Catering Manager at least one week in advance. The same charges outlined above will be charged for the shipping of these packages. The charges will be billed to each registered hotel guest (the hotel cannot ship packages for non-registered guests) or your master account.
The Hotel does not accept any liability for equipment, goods, displays or other materials, which arrive unmarked or fail to arrive at the Hotel. The Group is responsible for insuring its property for loss or damage.
The Hotel will provide a maximum of 3 days prior and 3 days post storage of materials related to the group’s event. Any materials delivered to the Hotel more than 3 days prior will not be accepted. Any materials left on Hotel property for more than 3 days after the event’s conclusion will be shipped to the group contact’s address marked C.O.D.